A well-earned massive thank you to Flaxman Estates Marbella.
I had been looking for a property on the Costa del Sol for about 18 months and had tried several estate agents. Whilst I gave them a list of criteria that I wanted in a property, it never seemed to work out! They showed me lots of apartments but very few were what I had asked them to find for me.
Then I found Flaxman Estates Marbella and it was like a breath of fresh air. When I first met Julie and Neil Flaxman who own and manage the business, I immediately felt a difference. I actually felt that they were genuinely listening to me about the type of property I was looking for and where I wanted the location. They were keen to understand my requirements and took time to listen to me as a potential property buyer.
A couple of days later we set off on our first viewings. Julie made it clear from the outset that she was allocating the entire day to our search. She made it clear at the start that she had picked properties that she felt met my criteria but if she had got some of them wrong, I should just be direct and say so.
I was impressed on my first day. All the properties were interesting, Julie had seen most of them herself and she knew her stuff. How different from some of the previous people I had dealt with who had never even been to the properties they were trying to sell. Sadly I didn't see the property I had dreamt about but importantly Julie could also understand. I never once felt as if I was pressured to buy.
What our day together achieved was a really good idea of what I was trying to find.
I had to return to the UK and arranged to come back in a few weeks, by which time Julie felt she would be able to have found the right property. Over the next few weeks Julie worked hard and rang me in the UK to say she had found the property for me! In fact, she said she was so sure that I could buy without even seeing the property. Whilst I felt very confident about Julie and Neil, somehow I just couldn't say yes without actually seeing the property for myself.
I arranged to be back on the Costa del Sol within a couple of weeks. Whilst Julie was confident I would like the property she also had a few others arranged for me to view. Again, she showed me some great homes but she was absolutely right about the property that was right for me. Yes, it was the one she rang me about! Luckily it was still for sale. Julie helped me through the entire negotiation from start to finish and I felt confident that I was dealing with someone who really knew their stuff. More importantly, I felt that Julie was working hard for me.
Within a few short weeks I was putting the key in the door of my very own apartment. It was exactly what I had been looking for and I really do have Flaxman Estates Marbella to thank. It didn't end there. For the first week Julie kept in contact and provided all the help, advice and support that you really need when moving into a home in Spain.
I cannot recommend Flaxman Estates Marbella too highly. It was the very best personal and professional service.
As someone who usually shies away from writing reviews I felt it very important to share our positive experience with Flaxman Estates.
Having searched for our ideal location and property for many years to no avail we were finally introduced to Julie and our search was soon complete.
Sincerity, honesty, patience and a great sense of humour are just a few of the qualities she injects into her business. .
Julie supported and guided us throughout the whole process and nothing was ever too much trouble. Her wealth of knowledge and experience made every situation easy to deal with.
Our advice if you are considering buying in this area look no further than Flaxman Estates and share our positive experience.
I am not one pf those serial reviewers who feel compelled to scribe all over any and every website based on experiences they have had snd certain this is my first ever contribution, however due to the service i have recently received from yourself and Neil and its exceptional standard i for once had to share my views more formally.
Being a virgin with regards to buying overseas property the unknown can always be a little concerning, and so for those in a similar position i hope this helps to give them confidence if they embark on this process.
The service i received was impeccable and covered aspects way beyond the call of duty, customer service of a level i have never experienced anywhere else in all my various experiences both personal and professional.
Neil and yourself and truly kind and honest people, a rare gem these days, underpinned by a total commitment to only do what was right for your customer is simply fantastic.
Through the whole process i felt you had my back in an unknown world.
The network of subject matter experts and ancillary services you have developed and built are all again a credit to you, and they adopt all your principles of customer dedication and service.
Still today after the 'transaction' is complete, you remain assisting us with service to the same excellent standards. Very reassuring to know we always have someone there!
Julie i was going to wish you a successful future in your independent business but i need not and this result is a given.
Its been a pleasure, we were so lucky to find you and Neil, great service, great knowledge.........and great people.
Please please help more others like us to realise their dream too.
We went to the Costa del Sol in July for a week to decide on a location to buy a holiday flat. We chose to use Flaxman Estates Marbella as my husband had been browsing their website whilst in the UK and they had a good selection of properties to view. By the end of the week we had not only found the location but also the right flat and we had our offer accepted.
This was all made possible by the efficiency of Julie, who listened to what we wanted and took us to the right properties. She has a wonderful no nonsense approach when dealing with Spanish bureaucracy that made our experience of finding and buying a property in Spain so much easier. Highly recommended.
Mike and Kathy
Having thought about a holiday home in Spain for several years we had spent a lot of time browsing properties on the Internet. We felt that the Costa del Sol would provide the best weather and Malaga seemed to have plenty of flight options from Scotland. We sent a few Internet enquiries without realising that each estate agent can access all properties.
We went ahead and arranged a three-day trip. Having read testimonials on the Flaxman Estates website we felt Julie would be a good starting point. Julie collected us from our hotel and we had arranged to view around 17 properties mainly in the areas of Miraflores, Calahonda, Alhaurin and La Cala Hills. After the first couple of viewings Julie could tell what we were looking for and that the initial viewings were not what we were after. A number of phone calls were made and the schedule started to change still staying within the same sought after areas. What we really liked about Julie is that she is very open and honest and won't sell you anything that she isn't sure about herself. Even properties that we liked she would point out the negatives if we were not sure. Signs of poorly maintained communal gardens, potential future building work in the surrounding areas.
After a lot of viewing we drew up a short list of three and re-visited these the next day. One really stood out in Miraflores and our mind was pretty much made up. A follow-up trip was arranged to meet with a lawyer, bank etc and again we were collected by Julie and she spent as much time with us as required. Through all the stages of purchasing she was available to help with any questions.
Following our first trip after the purchase Julie insisted on collecting us from the airport late on a Sunday evening with the keys to the property. We could not be happier with the assistance from Julie from initial enquiries to final purchase. Even now she is available for any help and advice. This is vital when taking a step into the unknown with an overseas property purchase.
We would recommend Julie and Flaxman Estate Agents without hesitation. Thanks again Julie.
Stephen and Brenda Telford July 2016